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TradrisAI Privacy Policy

Last updated: January 2026

Welcome to TradrisAI. This Privacy Policy explains how information is collected, used, disclosed, and protected when you access or use www.tradris.com and any related products, services, or features (collectively, the "Platform").

By using TradrisAI, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Who We Are

TradrisAI is the brand name under which Cloudcrunch Technologies (the legal business entity) operates. TradrisAI is a behaviour-focused trading operating system designed to help traders improve discipline, process, and long-term performance.

We are committed to protecting user privacy and handling data responsibly.

2. Information We Collect

A. Personal Information

We collect personal information that you voluntarily provide when using the Platform, including:

  • Name and email address
  • Account credentials (stored in encrypted form)
  • Subscription and billing details
  • Trading-related data you choose to enter (such as trades, journals, strategies, portfolios)
  • Communications sent to us (support requests, feedback)

This information is collected only when necessary to provide and improve TradrisAI services.

B. Non-Personal and Technical Information

We may automatically collect non-personal or technical information, including:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and interaction patterns
  • Cookies and similar identifiers

This data does not directly identify you and is used to improve platform reliability, performance, and user experience.

3. Cookies and Tracking Technologies

TradrisAI uses cookies and similar technologies to:

  • Maintain authentication and user sessions
  • Enable essential platform functionality
  • Understand usage patterns and improve performance

You may disable cookies through your browser settings. However, some features of the Platform may not function correctly if cookies are disabled.

4. How We Use Your Information

We use collected information to:

  • Create and manage user accounts
  • Provide, personalise, and improve Platform features
  • Process subscriptions and payments
  • Respond to support requests and communications
  • Monitor system performance and usage trends
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

5. Sharing and Disclosure of Information

We may share information only in the following circumstances:

  • With trusted service providers who assist in operating the Platform (such as hosting, analytics, or payments), under strict confidentiality obligations
  • When required by law, regulation, or legal process
  • To protect the rights, safety, or security of TradrisAI, its users, or the public
  • With your explicit consent

Aggregated or anonymised data that cannot identify individuals may be used for analytics or research purposes.

6. User Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your account and associated data
  • Withdraw consent where processing is based on consent

Most account information can be managed directly within the Platform. For additional requests, contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide and maintain our services
  • Fulfil legal, regulatory, and contractual obligations
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymised.

8. Third-Party Services

TradrisAI may integrate with or link to third-party services (such as payment processors, analytics tools, or broker APIs). These third parties have their own privacy policies, and TradrisAI is not responsible for their practices. We recommend reviewing their policies before use.

9. Data Security

We use reasonable technical and organisational safeguards to protect information, including:

  • Encrypted connections (HTTPS/SSL)
  • Access controls and authentication mechanisms
  • Secure data storage practices

No system can be guaranteed to be completely secure. You use the Platform at your own risk.

10. Children's Privacy

TradrisAI is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted.

11. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction. By using the Platform, you consent to such transfers, subject to applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the Platform constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Legal Entity: Cloudcrunch Technologies
Brand: TradrisAI
Email: contact@tradris.com
Website: https://www.tradris.com